I started to think about integrating an identity verification solution about six or seven months ago. To do so, we tried many different methods. First, we implemented one of Mati's competitors; I won't disclose the name but it turned out to be pretty bad. Our users were not happy at all with the verification process and started spamming our social media to tell us that it wasn't working, it was taking too long, etc. Obviously, this was pretty annoying for us. We then decided to do everything manually. The users didn't have to do anything, so that was amazing for them. But for us, as we were growing quite quickly, it was not the case. At some point, we weren't able to handle it manually anymore, because the amount of users to verify was really massive. That's when we started to look for a better solution and found Mati.
It was obvious that after trying so many different methods and providers we needed to find a reliable solution to make sure our drivers and our users were safe and had no trouble with the process of verification. What we like about Mati is that it gives us a general idea of a person in a pretty condensed way: in one glance, I can know if that person used a fake ID, is on a watchlist, or effectively in Mexican governmental database. Another thing that was important for us was the end-user experience, to avoid hurting our conversion rates - and the speed of implementation. For us, Mati checked all the boxes. It was the perfect all-in-one solution we were looking for, so it was an easy decision to pick Mati.
When did you decide that you needed
an identity verification solution? Why?
The integration was super easy: we've used the API Mati provides, and in a few days it was up and running.
I'm not going to teach you that when you work in a startup, you need everything done fast, especially when you're implementing a new tool or process so it doesn't become a bottleneck for everyone in the organization. Concerning our identity verification process, Mati really helped us get that done. The integration was super easy: we've used the API Mati provides, and in a few days it was up and running. What was really cool for our development team is how quickly this was done: they just loved how easy-going the process was.
How did the integration process go with Mati?
Mati helped us considerably reduce the number of complaints linked to verification